Privacy Policy
Last updated: January 18, 2026
Our Commitment to Your Privacy
Creative Hands Zambia ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the site includes:
- Personal Data: Name, email address, phone number, mailing address, and other personal information you voluntarily provide.
- Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your access times, and the pages you have viewed.
- Financial Data: Financial information, such as data related to your method of payment (card number, bank account, etc.), which we may collect when you purchase, order, return, exchange, or request information about services on our site.
- Data From Third Parties: Information from third parties, including but not limited to, personal data from donation partners and payment processors.
2. Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:
- Create and manage your account
- Process your donations or program applications
- Email you regarding updates, news, or service-related changes
- Fulfill and send out promotional materials
- Generate a personal profile about you so that future visits to our site will be personalized as possible
- Improve our website and services
- Monitor and analyze site usage and trends
3. Disclosure of Your Information
We may share your information in the following situations:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to comply with the law.
- Third-Party Service Providers: We may share your information with parties who provide services for us, including payment processors, email marketing service, and analytics providers.
- Affiliates: We may share your information with our affiliates for the purposes outlined in this Privacy Policy.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.
5. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Creative Hands Zambia
3b Mwenda Road
Kitwe, Zambia
Email: info@creativehandszambia.org
Phone: +260 979 083 291